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Customer Satisfaction

Otex-Internationals maintains an enviable reputation for one of the lowest complaint rates in the industry. Minor damages to some items are inevitable when moving, but at Otex-international we have very few insurance claims as compared to some of the biggest names in this industry.

Due to the unpredictable nature of weather, traffic and many more factors affecting any business involved with transportation, our industry is notorious for customer complaints. However, we always do our utmost best to minimise disruptions and meet your expectations.

After every move we ask our customers to complete a job satisfaction sheet which provides us a good measure of how well we're performing.

  • Lowest number of insurance claims for damaged goods.
  • Very low number of complaints.

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